Algorithms are extremely clever at accurately processing huge quantities of information. But a recent problem with a bank loan is a disturbing look behind the curtain. Last week I applied for a ...

Banks have access to vast new troves of data, such as social media feeds, that they have to learn how to use in their marketing and sales efforts or risk losing share to other institutions that are ...

An automated cash transfer program in Jordan developed with significant financing from the World Bank is undermined by errors, discriminatory policies, and stereotypes about poverty. Many people in ...