The art of crafting analytics dashboards goes far beyond displaying metrics on a screen. For marketing managers responsible for customer experience, these dashboards become the primary vehicle for ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Whether the Facebook of BI induces eye rolling or not, it may be a fitting description for Yellowfin's latest update due to its collaborative and social features. The Timeline is simply a personalized ...

The key objective for every CRM system is to view a holistic profile of each customer -- one that provides information to manifest positive customer relationships. Specifically, with the ability to ...

SAN FRANCISCO--(BUSINESS WIRE)--Gainsight, the Customer Success Company, today announced the launch of Horizon Analytics, delivering robust new reporting and analytics capabilities to its ...

AI-Powered Conversational Reviews: Powered by G2's new Interview Agent, software companies can capture conversational reviews ...

Emilio Basaldua is vice president of analytics enablement within RAPP’s Marketing Sciences Centre of Excellence, where he brings analytics technology solutions to clients across the RAPP U.S. network ...

MX's Customer Analytics, a game changer in finance, offers a comprehensive toolkit for boosting engagement and personalization. MX allows financial providers to cut churn and uncover hidden growth ...